Client FAQ

Contents

HIRE DEDICATED PRIVATE TUTORS

SINGAPORE’S LARGEST TUITION AGENCY

experienced. qualified. responsible.

35,000

tutors with excellent reviews

OUR MANAGEMENT TEAM

Jade Heng
MScEd (University of Pennsylvania Graduate School of Education)
​PhD candidate Oxford University

Han Fook Yan
​MSc Biological Sciences, National University of Singapore 
​Former Level Head, Biology, Secondary School in the North

Tony Teo
​MSc Accountancy, Nanyang Technological University
Former Principles of Accounting Subject Head, leading Junior College

hire singapore's best private tutors

top tutors

MOE Teachers, PhD/Master's, Graduates/Undergraduates

LATEST MOE SYLLABUS

Students learn at their own pace – this means that at home, you can choose to be studying the same chapters as the ones your school teacher is covering…or you can opt to study ahead, or revise one or two chapters behind your school

CORRECT EXAM SKILLS

Learn how to apply textbook knowledge so that you can confidently navigate unexpectedly difficult exam questions. 

Practice with a patient expert tutor, so that complex concepts are never frustrating again

GRADE IMPROVEMENTS

Over 80% of our students have grade improvements within the first 3 months of tuition

The other 20% achieve better grades within the first 2 months of tuition

top tutors

HIRE THE BEST TUTORS 

SINGAPORE’S LARGEST TUITION AGENCY

Client's/Parent's Name and Surname

OUR CLIENTS

  • Since 2005, Top Tutors has grown to be Singapore’s largest and most successful tuition agency because our team has helped students achieve distinctions and greatly-improved grades at the primary school, secondary school, junior college, polytechnic and university levels
  • It is very likely that the students who are at the top of your class or cohort are our clients
  • If you noticed that the student in your class had been regularly failing but now is able to confidently achieve strong passes, he or she is also likely to be one of our clients

Remember that when you are selecting tutors, it is their commitment, experience and qualifications that matter

HIRE THE RIGHT TUTOR

  • If you have a tutor who did not himself/herself score an A in the subject, it will become very distressing when you have to “un-learn” information that was taught wrongly to you
  • It is the grades that you get today that will determine your entry into the next level, the good classes and the good schools
  • Having the right tutor makes a lot of difference when you are serious about preparing properly for your exams

SOLID TRACK RECORD

  • We select and recommend tutors to you based on the tutors’ past success in teaching, the quality of grade improvements, and the tutors’ own academic achievements in the subjects they are teaching
  • Tutor matching is a specialized service. The larger the size of our team, the better the chances that our tuition coordinators are able to quickly identify the best of the best tutors in Singapore – for you

WIDEST CHOICE

  • You have many choices when you hire a tutor from Singapore’s largest tuition agency
  • We will show you between 4 to 10 tutor profiles
  • Choose the best among the very best, from Singapore’s largest tuition agency

SUCCESSFUL TUITION

After you have told us your strengths, weaknesses and concerns, we will carefully match you with an experienced tutor who has proven success in meeting your specific learning needs

Top Tutors prepares every student for academic achievement. All our tutors are recommended to you with your academic needs in mind

Our tutors therefore tailor each tuition session to meet the unique needs of each student

Eliminate your weaknesses, and have crystal clear understanding of the chapters you are having difficulty with

SUPERB, FAST SERVICE

  • You can expect to receive tutor profiles between 6 to 12 hours after you contact us, depending on your tuition requirements and tutor availability
  • Please let us know your expectations, and we will recommend an excellent match for you
  • Choose the most suitable tutor, and tuition can start within the same week. You can terminate the assignment at any time
  • You will be charged only for the lesson(s) taken. A replacement tutor will be immediately provided, for free

AFFORDABLE FEES

  • Fees are within your budget and suit your requirements
  • Tuition matching is free, and within 12 hours after you contact us, you can choose your ideal tutor
  • Because Top Tutors is the largest tuition agency in Singapore, we are able to provide you a free and easy way to hire a tutor with deep expertise in the subject that you find challenging

Mrs Teo, Mother Of Student From Anglo-Chinese School

NEW TUTORS JOIN OUR TEAM EVERY DAY

Because we are Singapore’s largest tuition agency – and already have such a large active tutor database – we are able to accept only professional tutors with proven abilities to improve their students’ grades. Quickly. 

ALL OUR TUITION COORDINATORS ARE GRADUATES FROM SINGAPORE'S TOP 3 LOCAL UNIVERSITIES

This is important for our clients because if your tuition coordinator had never done well in school, he or she would not know what types of tutors can truly help you succeed in your studies

Or what each tutor’s greatest tutoring strengths are, compared to other tutors in our team

Two analogies – none of us will feel safe boarding a car if the driver had previously failed the driving test 4 times before managing to just pass – and many of us might not want to try out automated and driverless taxis unless the technology is proven to be safe

Top Tutors makes extra efforts to ensure that the tutor profiles we show you meet the highest academic standards and that the tutor matches are personalized according to every detail that you require

Top Tutors therefore hires tuition coordinators only if they have majored in the subjects that they are arranging tuition matches for

This means that when you are seeking a tutor for Math, the experienced tuition coordinator responsible for submitting profiles for you to review would have graduated from NUS, NTU or SMU in a Math-related subject, or would have scored distinctions in their junior college and secondary/primary Math-related school exams

SPECIALIST TUTORS

  • Whether it is Science, Math, English, Mother Tongue or the Humanities, our tutors have what it takes to teach
  • Our tutors help our students first comprehend and appreciate the concepts
  • Then, we work on the important exam skills that students must have, if they want to score well in their exams
  • We are Singapore’s largest tuition agency. We are very experienced and confident in helping students score much higher grades
  • Our philosophy is that when students are nurtured and guided well, the grades will very quickly improve

Primary School, Gifted Education Programme, Secondary School, Express, Normal Academic, Integrated Programme, International Baccalaureate, H1/H2/H3 Junior College, Polytechnic Modules, University Modules

PRIMARY SCHOOL TUITION

English
Higher Mother Tongue
Mother Tongue(Chinese, Malay, Tamil)
Mathematics
Science

JUNIOR COLLEGE TUITION

Biology
Chemistry
Chinese Language
Economics
General Paper
Geography
History
Knowledge & Inquiry
Literature in English
Malay Language
Mathematics
Physics
Principles of Accounts
Tamil Language

SECONDARY SCHOOL TUITION

Integrated Programme
Express
Normal Academic
Additional Math
Biology
Chemistry
Combined Science
English
Higher Mother Tongue
Geography
History
Literature in English/Mother Tongue
Mathematics
Mother Tongue
(Chinese, Malay, Tamil)
Physics
Principles of Accounts
Social Studies

TOP TUTORS HAS A SELECT TEAM OF HIGHLY-QUALIFIED TUTORS WHO SPECIALIZE IN TUTORING POLYTECHNIC-LEVEL AND UNIVERSITY-LEVEL STUDENTS CHOOSE YOUR IDEAL TUTORS TODAY, FROM SINGAPORE'S LARGEST TUITION AGENCY

TUTORS FROM SINGAPORE'S LARGEST TUITION AGENCY

  • Have a proven track record of producing improved academic results in their students
  • Our experienced tutors use the latest MOE syllabus, marking schemes and exam formats so that students learn what is relevant for exams and their overall development
  • These tutors have been tutoring in that specific subject for the past few years
  • They themselves have achieved strong academic results in the subjects that they teach – meaning they are teaching your child the correct information that they need to learn
  • As our tutors have done well in school themselves, they are familiar with how to answer difficult exam questions
  • Our tutors are patient and professional, and have impressive tutoring and academic achievements
  • We teach the subject in a step-by-step method – clearly and correctly – so that even difficult concepts become easier to understand. When the explanations and content make sense, our students’ grades improve
  • Year after year, our reputation ensures that we can attract the best tutors to be a part of our team

Our attention to detail during the matching process ensures that we recommend only tutors who are proficient in the subject, and whose teaching style matches how you prefer to learn

Client FAQ

SINGAPORE’S LEADING PRIVATE TUITION AGENCY

HOW DO I REQUEST FOR A TUTOR?
You can request for a tutor via the following methods:

Whatsapp us at: 87309000
Submitting our online Request Form or send us a message at https://www.facebook.com/toptutorsingapore

Upon receiving your request, we will Whatsapp you to discuss your child’s academic needs. We will spend the next few hours shortlisting several suitable tutors within our database and network for your consideration
Our working hours are from 9am to 9pm, seven days a w

TRIAL LESSON
The paid trial lessons can be eek

Tuition usually commences within one week after you have selected a tutor1.5 hours or 2 hours per session

CAN I CHANGE THE TUTOR AFTER THE TUITION BEGINS?
You just need to pay for the tuition session(s) that have been conducted. There will not be any extra charges for the change

AM I ABLE TO VIEW THE TUTOR’S CERTIFICATES BEFORE THE FIRST LESSON?
You can request to see the hardcopies of certificates of your tutor to be presented to you during the first lesson
The client acknowledges that it is his/her responsibility to verify the suitability, credentials and qualifications of any tutor with whom he/she engages

HOW MUCH DO I PAY FOR YOUR TUTOR MATCHING SERVICES?
Top Tutors is Singapore’s leading private tuition agency and our matching service is free for students/parents requesting for tutors. This is because our agency commission is charged to the tutor, not to you
The client will pay to Top Tutors half of the fees payable in the first 4 calendar weeks. This amount is the commission to Top Tutors for matching the tutor to the client, and will be borne by the tutor
Thereafter, the client will pay the tuition fees directly to the tutor
If lessons are postponed during the first two weeks, the commission payable to Top Tutors will be based on the tuition session conducted the subsequent week(s)
The tutor shall collect all fees due to the tutor from the parent after the two weeks. Top Tutors will not assist in any recovery of fees

PAYMENT OF FEES
The client is required to pay tuition fees only for the number of hours of lessons given by the tutor.
If you decide to stop the tuition after the first lesson, you are required to pay for only that lesson
Please transfer the fee for that lesson to Top Tutors and we will transfer the tutor’s fee to him/her
Tutors are not authorized at any time to collect the payment on Top Tutors’ behalf
Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor

PAYMENT MODE
We will provide our bank account information for you to make payment via internet banking or ATM transfer directly to Top Tutors’ bank account
If the client fails to pay us, Top Tutors reserves the right to terminate the Assignment. This is in fairness to the tutor, who might need to give the available slot to another client if this Assignment does not materialize
Once the payment is received, it will be acknowledged in the form of a receipt, issued to the payer (Parent/Requestor/Guardian) via Whatsapp, sms, email or other electronic communications medium. We will also provide details of the Tuition Assignment that can include: tutor’s name, hourly fee, date of commencement of tuition, subject(s), level, duration of each lesson and frequency, etc

FIRST LESSON
Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson
Clients are allowed to make changes in the schedule after the First Lesson is over. However, Top Tutors hopes that this is not necessary as the tutor has already reserved that slot of time for you
If you want to make changes in the schedule, please consult with your tutor to ask if he/she is able to change the schedule or not
The tutor is to bring his/her identity document, academic transcripts/certificates and relevant documents for the First Lesson for verification purposes
If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call Top Tutors at least 3 business days before the actual lesson. If the tutor fails to notify Top Tutors of his/her cancellation/postponement, an administrative charge of S$30 will be imposed on him/her
If the tutor fails to contact Top Tutors with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at Top Tutors may be blacklisted. This will be evaluated on a case-by-case basis

LOCATION OF TUTORING LESSONS
Tutors will conduct lessons at the student’s residence unless otherwise specified and agreed upon by both the client and the tutor
If the client has a request for the tuition to be conducted at another location (eg a friend’s home), Top Tutors will ask if the tutor is able to accommodate the request
Top Tutors and the tutor will not be responsible if the given location is occupied or not available for use for the lessons and the officially scheduled timings will still be counted as a paid lesson

TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS
There is no obligation or contract to complete a fixed number of lessons, except for the First Lesson
If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination
Top Tutors will discuss separately with the client and the tutor regarding future tuition arrangements, and Top Tutors will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted
If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, Top Tutors assumes full claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Top Tutors will be paid pro-rated commission for the 5 lessons conducted
Top Tutors will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client
If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear Top Tutors’ full commission fee
If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications messages) for the first 4 weeks
If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both Top Tutors as well as the client at least 3 days before the next lesson date. Top Tutors will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in them

TERMINATION
The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement
The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay Top Tutors the amount of money equivalent to the tuition fee for the day, as commission

DISCLAIMER
Top Tutors is Singapore’s leading private tuition agency in Singapore. While we try to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client
Top Tutors will not act as an arbitrator for any disagreements that arise between tutor and client
However, Top Tutors may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Top Tutors also reserves the right to terminate or deny services to any client or tutor (actual or potential) at any time

LEGALIZATION OF NON-WRITTEN CONTRACT
At the point of time which the contact details of the client or tutor(s) are given to either party, Top Tutors reserves all rights to collect the full commission. This is regardless of whether the tuition cancelled or postponed

PRIVACY
In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. The client and the tutor explicitly agree to Top Tutors and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches. By registering with Top Tutors, you have given us explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

If you do not wish to further receive any of our messages, calls, and emails, please unsubscribe yourself by sending a message to: https://www.facebook.com/toptutorsingapore

Please give us up to a week to remove your information from our database. Thank you

Top Tutors is the leading private tuition agency in Singapore, and we have placed thousands of reliable tutors with students at all academic levels and subjects, across Singapore

Our experience in knowing what works and what does not ensures that all you need to do is let us know your requirements and preference

Tutor matching is free, and the referral fee is charged to the tutor

Most of our tutors have been a part of our network for many years. Semester after semester, they guide our students through unexpectedly difficult exams, projects or assignments

As Singapore’s leading private tuition agency, we are able to immediately tap on our expertise and network to recommend reliable and experienced professional tutors to you

Tuition can start within this week

Our expert tutors can help your child organize their time, prioritize the different assignments and sequence of knowledge, and develop critical thinking and time management skills

Learn the correct study skills and academic content from Singapore’s leading private tuition agency

While learning the content is very important to scoring higher grades, the attitude of tutors and their students plays a major role

As Singapore’s leading private tuition agency, we are particularly careful about compatibility, because your child has no time to waste when you want to prepare him or her for better academic performance

Top Tutors has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore

We are able to recommend the ideal tutor to you because the best tutors in Singapore have joined our team

Top Tutors is Singapore’s largest private tuition agency

Copyright © 2005-2020

PRIVATE HOME TUITION IS USEFUL FOR:

  • Students who cannot focus in a big group
  • Students who are too shy to ask questions in class
  • Students who need the full attention of their tutors
  • Students who have specific weak areas to improve upon
  • Students who are performing reasonably well but would like to have a competitive edge over the other students – so that they have a better chance to be placed in the top classes and top schools
  • Students who are underperforming in comparison to their classmates, and the new information taught in school is starting to be overwhelming
  • Students who find some topics too vague and difficult to understand
  • Students whose busy parents have little time to help them with their homework, assignments and exams

TOP TUTORS